Hotel Policies

Guarantee Policy
A credit card is required to guarantee the reservation.

Deposit Policy
We also accept bank deposits to the following account:

Bank: Banorte
Account Holder: Diego Niembro Ugalde
Branch:
Address:
Account Number: 1121953749
CLABE (Bank Routing Number): 0726800112195374947

Type of deposit required to guarantee the reservation:

• 1-night deposit
• Percentage of the total stay

Cancellation Policy
Cancellations must be made at least 72 hours before the arrival date to avoid charges.

No-Show Policy
In case of a no-show, one night will be charged.

Extra Person Policy
A fee of $750.00 MXN will apply starting from the third person in the same room.

Extra Minor Policy
A fee of $100.00 MXN will apply starting from the third person in the same room.

Children Policy
Children are considered up to 11 years old. Guests aged 12 or older will be charged as adults.
Two children under 12 may share the room with two adults.

Pet Policy
We are sorry, pets are not allowed.

Overbooking Policy
In the event that our Hotel cannot provide the lodging service contracted, our Hotel will find suitable alternatives to replace the contracted service, ensuring they are at least equal to or better than the original benefits.

The hotel will pay one night, including taxes, at a similar hotel.

The guest will be offered complimentary transportation to the new hotel.

The guest will be granted at least one phone call to their home or office.